Home' Spa and Clinic : Volume 60 February 2015 Contents SHOWCASE
on modern illnesses and health issues
stemming from stress,” Marlo says.
“OmVeda products have an energ y
to them that is hard to explain. The
ingredients are organically grown in India
and are made in the traditional way. It is
also quite an extensive range with skin, hair
and body products.
“Being a herbalist, Yasmin has a wealth
of knowledge to share with us. The body
treatments and abhyanga massage are
unique and I can train staff easily with
Yasmin’s DVDs and ongoing workshops.
“ The treatments are our clients’
favourites, primarily because they create a
sensory journey that feels beautiful and the
real herbs in the products smell amazing.
We have packaged together hair/scalp with
massage/exfoliation and facials and it flows
so well together.
“The 90-minute Rasayana is very popular
because it encompasses a lot of health
benefits in one treatment. The massage
helps nourish the skin, loosen the joints,
muscles and scalp. The herbs detoxify the
tissues and oil nourishes the hair. The steam
afterwards prolongs the detoxification.”
(This editor can attest to the pure bliss and
ongoing benefits of Rasayana.)
Marlo and her team do many other types
of facials – as well as glycolic peels - and
“We still use the amazing Biodroga
products that I have since I first opened my
business 18 years ago,” she says. “The range
evolves and grows with market demand but
always holds its luxurious quality.
“ Their body products are also beautiful:
we perform salt massages, milk and honey
and aroma algae body wraps with them.
“We do many types of massage,
including hot stone, remedial, pregnancy,
therapeutic, shiatzu, Thai, relaxation and,
of course, abhyanga.”
Until a couple of years ago Marlo worked
seven days a week to fulfill her dream but
her now-husband and two daughters finally
encouraged her to take Saturdays off to spend
more time with them – and just have a break.
“I am still very hands on in the spa and I
consider myself to be a member of my team,”
Marlo says. “It’s not easy to manage a business
when you’re `in it’ so much but I wouldn’t
have it any other way. It keeps me in touch
with the staff, the clients and with reality.
“I always know when we are low in stock
or when equipment needs maintenance or
when a member of my team is struggling
w ith something.”
Marlo has 17 therapists on the team to
provide service seven days a week: three
receptionists, four massage therapists, six
beauty therapists, a kiniesiologist/natural
therapist, an holistic counsellor and a
doctor and nurse to prov ide injectables.
Some of these are sub-contractors.
“Being a seasonal town, I am always
upfront and ver y clear about working hours
upon induction so that staff are aware
that they are expected to work more in
summer,” she says.
“In return, I give them set days of work
in winter that they can rely on, whereas
many other business, such as restaurants,
Marlo uses the downtime in winter for
lots of training and if she’s introducing
anything new she’ll do it then, when the
team has time to practise new treatments on
each other and perfect their skills.
To cater for the summer surge, she has
a couple of massage sub-contractors who
return to Sorrento every year from other
parts of the country. Some years I have been
understaffed before summer but someone
always shows up looking for extra work. I
like to think the universe is looking after
me when this happens!"
Marlo largely attributes her business
longevity to sheer persistence. “ You can
conquer competitors sometimes just by
keeping the door open,” she says. “ Yes, we are
open seven days, but that’s not what I mean.
“At times I have just dug my heels in and
stayed put, even when bills were rolling in
that I couldn’t afford to pay. I never gave up.
“I am fortunate to have a very loyal
clientele and passionate team. I still have
customers coming regularly that I first
treated in 1987 when I started out as a
beauty therapist. But a good customer base
happens through integrity. I barely passed
Year 12, I haven’t got a marketing degree, I
haven’t done a business course of any kind,
but I can work hard.
“I’ve realised over the years that not
many people can do that. I am always there
for my clients in amongst my kids, husband
and family and [the clients] are in turn
loyal to me. I adore them and they give me
so much back in return.”
Marlo, here with a customer in the reception area,
remains as involved in the day-to-day operations
of her business as when she started 18 years ago.
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