Home' Spa and Clinic : SPA Vol-66 July 2016 Contents Trade Media Partner
From The Editor
aesthetics• medi• wellness
services or whether charges
have been laid hasn’t been
Has this ever happened
to you or the salon, spa or
clinic in which you work?
How did you deal with it? Do
you have any measures in
place to avoid such incidents
For instance, do you take
a deposit with the client’s
credit or EFTPOS card, or at least their card
details ahead of a service (as is standard
practice with hotels when guests check in)?
After all, many businesses are now
seeking to minimise the number of “no
show” appointments or cancellations with
too -little notice by asking for card details
and/or deposits when a booking is made.
Do you make a practice of taking “before
and after” shots, as Mia Buchanan does
and is common practice in medispas when
procedures such as facial rejuvenation and
body contouring are performed?
These of course are intended to
showcase the results of a treatment or
procedure, not to guard against thieves, but
it certainly paid dividends for Mia!
Would you even go so far as to ask for
a new client’s formal identification before
accepting their business?
We’d love to hear your stories. Please
contact us at firstname.lastname@example.org .au
and we’ll share them with your fellow
readers in a future issue.
A RECENT online
SPA+CLINIC story that
struck a chord with readers
was of a Brisbane hairdresser,
Mia Buchanan, who got left
holding the bill for four
hours and $750 worth of
services (including a full
head of hair extensions and
colour correction) when a
client went to “move her car”
and did a runner.
Mia, owner of Uniq Hair in a shopping
centre at Kelvin Grove, waited 20 minutes
before she realised she’d been v ictim of a
“ hit and run” and then, unsurprisingly, that
the runaway client had given a fake name
and contact details.
So she took to Facebook to shame, in
the absence of a name, and ask the local
community help to identify the “thief ”.
Unfortunately the culprit wasn’t as clever
as she clearly thought. She allowed Mia
to take “before” photos (the hairdresser’s
customary practice so a client can compare
it with the “afters”) and these accompanied
In part it said: “If the person in
the picture is reading this, you best be
contacting the owner of the salon (Mia) by
close of business Friday to arrange payment
prior to formal charges being laid once your
identity is revealed.”
Mia further told media outlets: “I’m a
small business owner and a single mum with
two kids. I can’t afford that.
“I don’t know how someone can spend
four hours in a chair, be so personal with
me and then just do that.
“She was even saying to me: ‘Oh my god,
I love it. I’ve found my new hairdresser’.”
The response to Mia’s Facebook crie
de couer was more than she could have
Hundreds shared and commented on
the post and within a couple of days at
least 20 people had prov ided the same
name for the woman.
The culprit has since been formally
identified and is apparently wanted for a
slew of other offences.
“Running off from a small business
without paying for hair ser vices is the least
of her problems,” Mia wrote in a Facebook
update (no doubt with immense pleasure).
Whether she was recompensed for her
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