Home' Spa and Clinic : SPA Vol-66 July 2016 Contents SPECIALIST AESTHETICS
racey Twomey’s model of customer care at her salon
SkinSecrets, in the Sydney suburb of Balgowlah, was inspired
by her own experience with neck cancer.
She suffered the challenging physical and emotional side
effects of extensive chemotherapy and radiation treatments, which
included severe burns to her neck from the latter.
“I experienced first hand the unfortunate restrictions on a
bureaucracy who could not prov ide adequate post-cancer treatment
skincare, as well as beauty salons not having experience in
managing or treating radiation-induced skin burns,” says Tracey.
“ So I conducted my own research on suitable products and
treatments, taking responsibility for the management of my
own skin recovery with positive results. This was a life changing
experience in many ways.”
Tracey qualified as a beauty therapist two years ago, intending to
provide a qualified, personal grooming and styling service, initially
for patients undergoing treatment for cancer. She now sees a broad
range of clients.
Drawing on her involvement with the hair, health and beauty
industries for around 20 years (senior marketing roles with
international brands as well as running a successful communications
and advertising agency that provided specialist services to the
industry), she established SkinSecrets after also travelling to India to
investigate Ayurvedic teaching and philosophy.
As business principal and sole consultant, in the initial two-hour
consultation Tracey helps the client accept the first and incredibly
important step: “Love the way you look ”.
SkinSecrets promotes its ser vices for cancer patients as
“moments of time” where they can step out from the daily rigour of
their treatment into a safe space with qualified care; where there
is understanding of the emotional and psychological challenges of
self-esteem crashing into fear, depression and despair.
To that end, she gives clients a treatment beyond skincare: a
personal grooming and styling service (eg. facial hair management,
eyebrow shaping) using quality products such as OCosmedics. All with
the intention of making clients feel better overall about themselves.
“Personal appearance is the last issue patients fighting cancer
and going through treatment can actually afford to expend energy
on,” Tracey says, “but of course deep down they worry about it and
how it affects relationships with partners and others around them.
“ The first session consists of a lengthy discussion: What cancer
do they have? What is the chemo and radiation? How are they
affected? What would they like to achieve by seeing me?
“ The conversation always gets around to partners and families
and how they just want to feel and look good again. Sometimes this
process creates an opening for other dialogue.
“ Together we make a plan which includes salon treatments,
ingredients, grooming and home care.”
Nanette Barter, a former hairdresser of 30 years and now owner of both
Lush Organic Hair and Spa and the Green Salon Academy Australia,
dedicates herself to ensuring her clients, whether they are in full health,
suffering or recovered from a serious disease such as cancer, are never
exposed to products whose ingredients are potentially harmful.
Nanette is convinced that the toxic chemicals she was exposed to on
an almost daily basis for 30 years in hairdressing were responsible for
the cancer she was diagnosed with several years ago. She has recovered.
“I believe that everyone deser ves to be safe when receiving
treatments at the hairdresser and salons and spas, but unfortunately
these can be toxic environments,” Nanette says.
“At Lush Organic Hair and Spa [Brisbane] we offer a calming
and tranquil environment which is free of harmful chemicals and
toxins. Not only are our products safer for our customers and staff,
they also help to protect our eco system.
“ We ensure that all hair and beauty products we use have been
approved Certified Green and Organic and are made from 100
percent natural ingredients.
“ So with the brands we stock - Esse skincare and Zenz Organic
Australia hair and beauty products - we can prov ide ser vices that do
not deliver toxins or chemicals that disrupt endocrine [hormone]
function [claimed to be a major contributor to various cancers].
“ Specialised hair and day spa treatments, such as the Magnesium
Flotation Pod, have positive effects, both mentally and physically
on recovering cancer patients, as well as those undergoing cancer
treatments or suffering from any illness.
“ We are also mindful that they could be experiencing some
sensitivities due to a possibly weakened immune system, which is
why we create a relaxing, nurturing experience.
“ When we do a consultation we are aware of contraindications to be
addressed prior to giving any treatments. This is why we have created
and comply to Certified Green Salon Australia regulations.”
Two salon/spa owners who have
been in cancer clients’ shoes and
know what they want and need
The Lush team
Tracey Twomey set up her salon SkinSecrets initially
to provide specialists aesthetic services for cancer
patients after her own battle with throat cancer that
left her with radiation burns scars on her throat
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