Home' Spa and Clinic : SPA Vol-70 Winter 2017 Contents Trade Media Partner
From The Editor
MOST PEOPLE have a pet
peeve (or 10) about their
appearance but it's always a
bit of a shock when someone
points out a feature that you
hadn't hitherto been that
And then it becomes yet
another peeve, often bigger
than all the others put
together because it's been
identified by a third party
- not your inner critic, the mirror, the way
clothes fit or the bathroom scales.
Because of my job and having access to
all the latest information about products,
practitioners, treatment and trends et al,
I am frequently asked what/who I would
recommend for their pet peeve(s).
A female friend -- let's call her FF - is
fixated about her neck and that she needs a
neck lift; ergo, what can I tell her about the
procedure and who's good.
It looks fine to me (having been made to
inspect it many times); the skin on her neck
is smooth and there are no turkey gobblers
that I can discern dangling off it. But you
can't tell her that.
FF is a very attractive, charismatic
middle-aged woman and couldn't be
expected to have the swan-like throat of a
30-year-old - not that all 30-year-olds by any
means do, either!
She was fretting about it again the other
day when she suddenly said "do you worry
about yours?" It stopped me in my tracks.
FF wasn't being mean - you can always
tell when someone points out, or slyly infers
perceived anomalies when they're trying to
upset or unsettle you, for whatever reason - and
indeed it stopped her in her tracks. I could
see her wanting to take the words back. That
probably freaked me out more!
The mirror clearly shows me that my
neck is a bit slack, and I've definitely
thought from time to time "I must look at
doing something about that", but I didn't
think it was that bad for my age.
But having someone else point it out
blew my own perception of the thing into
a mammoth crisis. I couldn't wait to get
home to look in every mirror in the house,
in every light, and take side-on selfies to see
how much I'd been deluding myself.
I pulled and pummelled at it so much my
neck was red and next morning bruised.
stop obsessing about this new
and greatest- ever (this time)
peeve - albeit I'll definitely
look at options now, such is
the power of suggestion.
So what is the point I'm
It's one thing for people
to comment on another's
appearance in personal
situations -- after all, we can't
control what others say -- but as aesthetics
professionals in the business of making
people look good and feel better about
themselves, every word counts.
There can be a delicate line between
advising a client on the best products and
treatment protocols to treat their concerns
and being too "truthful" - to a point they
are insulted (not good for biz!) or become
consumed with an insecurity they didn't
walk in with.
Even more risky is you or a member of
your team pointing out "problems" the
client hasn't mentioned themselves (or
perhaps hasn't even noticed).
If not handled with the utmost subtlety
and tact (staff training could be in order
here!) it can seriously backfire.
A likely scenario is angering a client to
the extent they won't return and spread the
But worse is that when you are dealing
with v ulnerable people -- and appearance
is a major source of vulnerability as it is --
careless or ill-considered language could
seriously impact on their self-esteem or
create unhealthy fixations.
In a nutshell -- we all need to mind
aesthetics • medi• wellness
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